Detroit City Services: Holiday Schedule and Operations Update
As the festive season approaches, many City of Detroit offices will observe a temporary closure starting Tuesday, December 24, 2024, and will resume operations on Thursday, January 2, 2025. Essential services such as police, fire, and bus services will continue uninterrupted. Here’s a detailed look at how different departments will operate during the holidays.
Department of Public Works
The Department of Public Works (DPW) will halt refuse, recycling, and bulk item collection services on Christmas Day and New Year’s Day. Instead, collections will occur a day later than usual for both weeks, with Friday’s collections happening on Saturday.
Parking Department
The Ford Underground Garage and Eastern Market Garage will have specific closure days: December 25, 28, and 31, and January 1 for the Ford Underground Garage; and December 24-25 and 31, and January 1 for the Eastern Market Garage. Parking meter enforcement will be suspended from December 23 through January 1, except in Residential Parking Zones, encouraging residents to support local businesses during the break.
Detroit Health Department
All Detroit Health Department locations will remain closed from December 24 to January 1, resuming regular services on January 2. During this period, the department’s seven Neighborhood Wellness Centers and Rides to Care service will also be closed on December 24, 25, and 31, and January 1. However, the following WIC clinics will offer remote services on December 26, 27, and 30 from 8 a.m. to 4:30 p.m.:
- WIC at Northwest, 18930 Greenfield Rd, Floor 1, Detroit, MI 48235
- WIC at Samaritan – Samaritan Wellness Center, 5555 Conner, Detroit, MI 48213
Detroit Housing Resource HelpLine
The Detroit Housing Resource HelpLine and CAM Access Points will not operate on December 24, 25, and 31, and January 1. During the weeks of December 23 and December 30, the HelpLine will be available Monday, Thursday, and Friday from 8 a.m. to 6 p.m. and Saturday from 9 a.m. to noon. CAM Access Points will operate at Cass Community Services, 11850 Woodrow Wilson, Monday, Thursday, and Friday from 10 a.m. to 6 p.m., and at John D Dingell VA Medical Center, 4646 John R Street, Monday, Thursday, and Friday from 8 a.m. to 4 p.m., with regular hours resuming on January 6.
Detroit Department of Transportation
Bus services by the Detroit Department of Transportation (DDOT) will follow a Sunday schedule on Christmas and New Year’s Day. Regular weekday service will be available on December 24 and 31. Note that DDOT customer service will be closed on December 24, 25, and 31, and January 1.
Detroit People Mover
The People Mover will maintain regular hours throughout December, except for closures on Christmas and New Year’s Day. Regular hours are Monday through Friday from 6:30 a.m. to midnight, Saturday from 10 a.m. to midnight, and Sunday from 10 a.m. to 8 p.m. Notable exceptions include Christmas Eve from 10 a.m. to 8 p.m. and New Year’s Eve from 11 a.m. to 2 a.m.
Detroit Water and Sewerage Department
This department will continue responding to emergencies 24/7, including water main breaks. However, customer service phone support at 313-267-8000 will be unavailable on December 24-25 and December 31-January 1. Customers can still pay bills by phone via the automated system, at kiosks, or online at detroitmi.gov/paymywaterbill.
Buildings, Safety Engineering and Environmental Department
The Buildings, Safety Engineering and Environmental Department (BSEED) will be closed from December 24 through January 1. Electronic and online services remain accessible 24/7 via ACCELA, although response times may be delayed.
Emergencies During the Holidays
For holiday emergencies, such as lack of heat, power outages, or water/sewage issues, individuals can contact BSEED at (313) 471-5121.
The Office of the Chief Financial Officer
Although closed during the holiday, the Office of the Chief Financial Officer offers online resources at detroitmi.gov/departments/office-chief-financial-officer for downloading forms, accessing financial reports, and making property tax payments.
Property taxes can be paid via the following methods:
- Online: Visit detroitmi.gov/payproptax. Use eCheck or credit card (fees apply).
- Mobile App: Download the DivDat app. Use eCheck or credit card (fees apply).
- Phone: Call (855) 894-2400 to pay with a credit card (fees apply).
- Kiosk: Locate a DivDat kiosk at codkiosk.com. Payments can be made with cash, check, or credit card.
- Mail: Send payments to City of Detroit, Property Tax Department, P.O. Box 33193, Detroit, MI 48232-5193.
To ensure timely payments, the preferred methods are online, mobile app, phone, or kiosk, with mail as a last option. Property owners can view their tax bills anytime at detroitmi.gov/payproptax.
For additional city services during the holidays, many options, including tax and fee payments and permit applications, are accessible online at detroitmi.gov, or through the DivDat kiosk or mobile app.
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